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SuiteCRM is a software fork of the popular customer relationship management (CRM) system from SugarCRM. It became popular when SugarCRM decided to stop development of its open source version. It is a free and open source alternative application based on the last open-source SugarCRM release and contains many additional enhancements and new modules. It was released on October 21, 2013, as version 7.0, and provides upgrade paths for existing SugarCRM users.

SuiteCRM is an awarded software after SugarCRM

SuiteCRM won the BOSSIE Award 2015 and BOSSIE Award 2016 for the world’s best Open Source CRM. Infoworld, the curators of the BOSSIE awards stated that “In little more than a year, SuiteCRM has inspired the community and emerged as a new leader in open source CRM.” The award had been won by SugarCRM for the previous 8 years.

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SuiteCRM downloads

SuiteCRM has been downloaded more than 500,000 times since the original release. NHS (National Health Service) England’s Code4Health programme adopted it in its search to foster open source in the NHS in England.

SuitCRM = last SugarCRM release + modules:

SuiteCRM comprises the last release of the SugarCRM Community Edition, plus the following additional modules:
– Products
– Quotes
– Contracts
– Invoices
– PDF Templates
– Workflow
– Reporting
– Search
– Events
– Google Maps
– Teams Security
– Portal
– Responsive Theme
– Outlook plugin

> 30 updates since original project

In addition to the new modules, extensive bug fixes and many enhancements to the core functionality have been made. There have been over thirty updates since the release of the original project. A three-month release cycle is maintained with bug fix and security releases being made available between major releases.

A Bug Tracker is maintained on Github.

SuiteCRM will always remain open source

The SuiteCRM project has stated that every line of code released by the project is and will always be open source. The SuiteCRM project is intended to be an enterprise-class open source alternative to proprietary alternatives.

A project Roadmap is available that details planned enhancements.

Support

An active public support forum with more than 34,000 members is available for free support and is regularly monitored and updated by the Project team at SalesAgility the official maintainer of SuiteCRM.

A directory of extensions is available where both free and paid-for enhancements are available.

Practical info

SuiteCRM is a one-click Zacky installation. When you signed up for hosting whether free or paid before you install go to the dashboard of your hosting and look for “Advance Tools”.